FAQ — Fre­quently Asked Ques­ti­ons

The can­cel­la­tion costs depend on the time of your can­cel­la­tion. The exact gra­dua­tion can be found in our terms and con­di­ti­ons.

In the descrip­ti­ons of the respec­tive tours, under “Tour details” you will always find infor­ma­tion about the vehic­les for which the respec­tive trip is sui­ta­ble. If in doubt, please cont­act us, pre­fer­a­bly by phone. This is the best way to cla­rify all tech­ni­cal requi­re­ments or indi­vi­dual ques­ti­ons about the tour and vehicle.

By con­fir­ming the “Book now” but­ton you will get to our two-stage boo­king pro­cess. After ente­ring and con­fir­ming your per­so­nal data in the regis­tra­tion form, you will be taken to the next page, where you have to take note of the “Essen­tial cha­rac­te­ristics of the trip for pre-con­­trac­­tual infor­ma­tion”, as well as fur­ther infor­ma­tion on your most important rights accor­ding to Direc­tive (EU) 2015/2302. The bin­ding boo­king is then made using the “Regis­ter now and paya­ble” but­ton.

The regu­lar boo­king accep­tance ends 21 days before the start of the jour­ney.

If you have made a last-minute decis­ion, please cont­act us by phone on +49 (0) 176 217 291 38. If the mini­mum num­ber of par­ti­ci­pants for the off-road tour has not yet been rea­ched, we will of course try to accom­mo­date your boo­king request at short notice.

When the mini­mum num­ber of par­ti­ci­pants is rea­ched or no later than 21 days before the start of the event, the imple­men­ta­tion of the trip is cer­tain. This trip is then marked in the tour calen­dar with “Trip is being car­ried out” .

We will send you detailed tra­vel docu­ments by post no later than 14 days after boo­king. We ask for your under­stan­ding regar­ding the wai­ting time, as we may be on tour with cus­to­mers and our office will not be man­ned during this time.

The exe­cu­tion of the tours depends on rea­ching the mini­mum num­ber of par­ti­ci­pants. The indi­vi­dual mini­mum num­ber of par­ti­ci­pants can be found in the tra­vel descrip­ti­ons in our tour calen­dar.

If you have any ques­ti­ons about the imple­men­ta­tion, please do not hesi­tate to cont­act us by phone on +49 (0) 176 217 291 38 or by email at info@npl-overland.eu .

The tra­vel price is paid exclu­si­vely by trans­fer to our account. An invoice with details of the bank details is included in your per­so­nal tra­vel docu­ments.

The easiest way to do this is through our web­site. Here you can use the “Book now” but­ton to access the boo­king form for every off-road tour.

In this input mask, all of the data we need are reques­ted.

Of course, you are also wel­come to cont­act us by e‑mail or phone to make your boo­king or to dis­cuss unre­sol­ved ques­ti­ons.

Email: info@npl-overland.eu

Phone: +49 176 21 729 138

To par­ti­ci­pate in all of our tours, you need an off-road vehicle or SUV with suf­fi­ci­ent ground cle­arance, pos­si­bly off-road gear reduc­tion and all-wheel drive, as well as good tires with suf­fi­ci­ent tread and a fully-fle­d­­ged spare wheel. We recom­mend AT (all ter­rain) tires as stan­dard for our trips. Unfort­u­na­tely, SUVs with low pro­file tires can­not take part in our tours.

Upon receipt of the tra­vel docu­ments, a depo­sit of 20% of the tra­vel price is due for pay­ment to our account within 14 days.

We ask you to pay the remai­ning amount unso­li­ci­ted up to 6 weeks before the start of the jour­ney.

In the case of boo­kings shortly before the start of the jour­ney, the total price of the jour­ney must be paid. A depo­sit is not requi­red here.

As a rule, the par­ti­ci­pants tra­vel indi­vi­du­ally to the mee­ting point spe­ci­fied in the tra­vel docu­ments. Of course, we are happy to estab­lish cont­act bet­ween the par­ti­ci­pants if a joint jour­ney is desi­red.

The infor­ma­tion on the level of dif­fi­culty on our web­site pro­vi­des infor­ma­tion about the pre­vious know­ledge requi­red to par­ti­ci­pate in our trips.

 

When tra­ve­ling with aWhat knowledge do I need to be able to take part in an off-road tour from npl-overland.eu? you should alre­ady be some­what fami­liar with your vehicle and have had some initial off-road expe­ri­ence.

When tra­ve­ling with two What knowledge do I need to be able to take part in an off-road tour from npl-overland.eu?What knowledge do I need to be able to take part in an off-road tour from npl-overland.eu? you should be con­fi­dent in hand­ling your vehicle and mas­ter stan­dard off-road situa­tions well. These stret­ches can include twis­ting pas­sa­ges, river crossings, and deep washouts and holes. Steep uphill and downhill runs as well as cont­act with bran­ches and twigs are pos­si­ble.

When tra­ve­ling with three What knowledge do I need to be able to take part in an off-road tour from npl-overland.eu?What knowledge do I need to be able to take part in an off-road tour from npl-overland.eu?What knowledge do I need to be able to take part in an off-road tour from npl-overland.eu?you should be able to con­trol your vehicle very well off-road. You should be fami­liar with the mode of ope­ra­tion of the tech­no­logy and the hand­ling of your vehicle in dif­fi­cult ter­rain. These stret­ches con­tain twis­ting pas­sa­ges, river crossings as well as deep washouts and holes. Very steep uphill and downhill runs as well as fre­quent cont­act with bran­ches and twigs are pos­si­ble. These slo­pes with dif­fi­cult obs­ta­cles or large stones require dri­ving skills.

Do you have any ques­ti­ons? We are happy to help!

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